Changing Images
Want to update an image? It’s simple! Just hover over any image on your website and click the Change Image button. You can upload your own images or choose from millions of stock photos. Any images you upload will be saved in your Media Library, making it easy to reuse them elsewhere on your website.
Menu
The floating menu on the right makes it easy to manage items within each section—you can adjust the layout, move sections up or down, or delete them. If the menu overlaps with text you're editing, you can click "hide menu" to temporarily remove it from view.
FAQS
We take pride in what we do
What is your refund policy?
If something is not done to your expectations, please let us know. We'll send a team out to make it right (within a 7-day window).
How do I pay my bill
For our contract customers, we invoice you at the end of each month for the work that has been completed, and we request payment within seven working days. We would prefer payment to be made by bank transfer or direct debit. For customers who prefer to pay by credit card, there will be an admin charge added for the service, and we reserve the right to add an administration charge for all invoices that are unpaid.
What is your 100% Satisfaction Guarantee policy?
If you're not content with your cleaning, we will come out and re-clean (within a 3 -day window).
What happens if I need to cancel an appointment?
Whilst we understand that life can sometimes be unpredictable, we do have a cancellation policy in place. To not be charged we require 48 hours' notice to cancel any appointment. The reason for this is that it allows us adequate time to reallocate the team member to another location. As all our team members are self-employed cleaning professionals, we confirm payment of all duties one week before they occur.
Do the cleaning professionals go through a background check?
Yes, they do. We run a detailed background check on all applicants as the last step in our pre-screening process.
Easy to help
We are possibly the only contract cleaning company that is available 24/7 via our WhatsApp business service. Each customer is offered a personal WhatsApp group that links to their own contract manager.
Is my billing information kept safe and secure?
We invoice our customers at the end of each month, therefore do not hold any client financial information on file.
What happens if somethin goes wrong during my appointment?
We are possibly the only contract cleaning company that is available 24/7 via our WhatsApp business service. Each customer is offered a personal WhatsApp group that links to their own contract manager.
Can I trust my cleaning professional?
Here at Vast, we only accept the very best independent cleaning professionals to be part of our booking platform. The key to a great service is consistency, and we share our vast standard operating procedures with each one of the team, so they understand exactly how to deliver exceptional service. 96% of our existing client base have told us they would recommend us to a friend – this gives us confidence in the knowledge we must be doing something right.
Seamless Communication
We get back to you within three working minutes as opposed to 3 working days via WhatsApp